Terms & Conditions

Products and Information

• We make every effort to display product details, images and descriptions accurately.
• Colours and appearance may vary slightly depending on different device screens.
• Product images are provided to help customers understand the item and may not represent every small variation.
• Customers should review product details carefully before completing an order.

Orders and Confirmation

• Orders are processed after the information provided during checkout has been reviewed.
• An order confirmation will be provided after successful order submission.
• We reserve the right to contact customers if additional information is required to complete an order.
• If an order cannot be completed, suitable assistance will be provided.

Pricing Information

All product prices displayed on our website are shown clearly before customers complete their order.

We may update product pricing, availability or information when necessary to keep our website accurate.

Delivery Information

Delivery details are explained in our Express Shipping Policy.

• Orders normally require 1 – 2 Working Days for preparation.
• Estimated delivery time is normally 3 – 7 Working Days after dispatch.
• Delivery times are estimates and may change due to circumstances outside reasonable control.

Returns and Exchanges

Returns and exchanges are handled according to our Return and Exchange Policy.

• Return requests should normally be submitted within 30 Days after receiving an order.
• Items must meet the return conditions described in our return policy.

Customer Responsibilities

• Customers are responsible for providing accurate order information.
• Customers should check product suitability before use.
• Customers should follow product care information to maintain item condition.

Website Use

The TotStep website is provided for personal shopping purposes.

Customers should not use website information in a way that affects normal website operation or other customers’ experience.

Disclaimer

TotStep provides website information and services with reasonable care.

We are not responsible for delays, interruptions or situations caused by circumstances outside our reasonable control.

Customers remain responsible for reviewing product information and choosing suitable items before purchase.

Policy Updates

These Terms & Conditions are effective immediately.

We may update these terms when website services or business practices change. Updated information will be displayed on this page.