Privacy Policy

About TotStep

TotStep is operated by GP CRAFT LIMITED.

The website provides information about our children’s footwear collections, including product details, online shopping services, order processing and customer support options.

Company Number: 16928332

Business Address: 167-169 Great Portland Street, London, England, W1W 5PF

Email: support@totstep.shop
Telephone: +44 20 7123 5846

Information We Collect

When you use our website, we may collect information required to provide online shopping services and respond to enquiries.

• Contact details provided during checkout or enquiry submission.
• Order information related to products purchased through our website.
• Website usage information that supports website maintenance.

How We Use Information

• Process and manage customer orders.
• Provide customer support responses.
• Maintain accurate business records.
• Improve website experience and services.

Information Storage Period

Order-related information may be stored for up to 6 Years where required for business record management.

General enquiry information may be kept for up to 24 Months after the final communication.

Website Cookies

Cookies may be used to support website functions, remember preferences and improve website performance.

Information that is no longer required may be reviewed and removed within 12 Months .

Customer Communication

We aim to respond to customer enquiries within 3 Working Days .

Requests relating to personal information will normally be reviewed and answered within 30 Days where applicable.

Information Protection

We maintain reasonable safeguards to protect information provided through our website and limit access to authorised business purposes.

Policy Updates

This Privacy Policy is effective immediately.

TotStep may update this policy when website services or business practices change. Updated information will always be displayed on this page.