Express Shipping Policy

Order Processing Time

After an order is confirmed, we prepare items carefully before dispatch.

• Order preparation normally takes 1 – 2 Working Days
• Orders are checked before leaving our care to ensure product details are correct.

Delivery Time

Delivery normally arrives within:

• Standard delivery: 3 – 7 Working Days after dispatch.
• During busy periods, delivery may require an additional 2 – 3 Working Days to complete.

Tracking & Delivery Updates

Where tracking information is available, customers will receive relevant delivery updates after dispatch.

Please ensure the provided contact information is accurate so that delivery communication can be completed smoothly.

Returns & Exchanges

We understand that children grow quickly and choosing the right fit is important.

• The first return or exchange request includes FREE Return Shipping support.
• Any further return or exchange requests may be reviewed individually depending on the circumstances.
• Items should be returned in suitable condition with original packaging where possible.

Delivery Disclaimer

Delivery times are estimated and may occasionally change due to circumstances outside our reasonable control.

TotStep is not responsible for delays caused by incorrect customer information, unavailable delivery access, or unexpected service interruptions.

Important Information

• Please check product details carefully before completing an order.
• If any issue occurs with your delivery, please contact us within 14 Days of receiving your order.
• We will review your request and provide appropriate assistance.